It appears you missed the tote deposit on our checkout page!
First time customers are required to pay a one time $10 deposit for our totes and ice packs. The fee is fully refundable and only required for your first purchase, if you ever decide Zerocery isn't for you simply ask us to pick up any totes and freezer packs you have and we'll grab them on our next delivery day to your area and refund your card!